The 9 Hours is the brand new capsule hotel unveiled in December 2009 by Tokyo-based Cubic Corp. Designed in a collaboration with designer Fumie Shibata of Design Studio S, it looks nothing like its predecessors and represents a revolution in the capsule concept. Gabriel Leigh visits the hotel to see what's different.
What makes a great hotel manager? Who is shaping the future of hospitality? Monocle visits the famous Ecole hôtelière de Lausanne to observe the service stars of tomorrow as they are put through their paces.